SIMULATION Discrete event simulation is a modeling tool that allows the process designer to create models and run experiments of processes involving queues or waiting lines. By testing out ideas in a computer “laboratory,” the process designer can predict the future with confidence, without disrupting the current operation.

Any business environment, from customer service, to manufacturing, to health care, can benefit from process simulation. And whether an existing supply chain or a new emergency-room layout is being analyzed, the same five easy tasks are used to develop a simulation model and to experiment with the model to improve a business process:

  • Create a basic model.
  • Refine the model.
  • Simulate the model.
  • Analyze simulation results.
  • Select the best alternative.
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